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Disney Creativity & Innovation book context: the biggest challenge is where to start

 

Disney Creativity & Innovation book context: the biggest challenge is where to start.

Before we begin, may i ask you, “Are you satisfied with your customer service architecture?”

And by the way, you have anonymity, right now, with your answer – so relax, be real, and lean into discomfort just enough for your truth to be set free.

So let me ask you again…

Take a deep breath…

Exhale.

Another slow, deep breath as you hear this again…

Are you satisfied?

You.

Your customer service reputation and your results.

Are you satisfied?

Your answer?

My answer?

An educated guess says our answers match.

That’s why you’re reading this book and that’s why i needed to write this book.

 

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Summary:

Everyone wants to improve.

There are exceptions to every rule, but there aren’t many.

You and i are not the exceptions.

 

Opportunity:

Dissatisfaction can and should be used as a tactic (tool) to gain a competitive advantage.

 

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How will you feel when you pick one of only three choices?

How will you feel if you try yet fail?

How will you feel if you never try?

How will you feel if you try and succeed?

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Are you willing to walk away?

Are you willing to walk away?

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What are you willing to do to give up?

What are you willing to do to give up?

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How bad do you want it?

How bad do you want it?

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The secret shortcut to Creativity and Innovation

The secret shortcut to Creativity and Innovation.

Okay, ready for this?

The secret shortcut?

The long way is the shortcut.

I’ve said it before and will say it again, at Disney, it’s not the magic that makes it work, it’s the work that makes it Magic.

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Four World-Class Creativity and Innovation Basics

Four World-Class Creativity and Innovation Basics:

Generate Ideas

Select Ideas

Implement Ideas

Leader’s Role

 

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Chances are you were amazing

Chances are you were amazing.

In fact, i’d bet a dollar (my top bet, and the only amount i bet when i’m sure i’ll win) you were inspiring.

Remember what you did and how it felt afterward when you could smile and know you did what you thought you couldn’t?

There are certain truths that when we hear them, we easily nod in agreement.

How about this one…

When there’s something we are highly motivated to do or not do, we get it done.

While this book contains the world-class leadership basics, none of that timeless wisdom matters if you aren’t compelled to burn the ships.

Had a High School science teacher say, “Repetition is the mother of all learning.”

Burn the ships (BTS), or some other mantra that inspires you the way BTS inspires me – that’s what we need to tell ourselves over and over (and over).

One more thing, chances are you are still amazing.

i’ll bet a dollar on that too.

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What happens to creativity and innovation when there’s no urgency?

What happens to creativity and innovation when there’s no urgency?

What happens to you when there’s no urgency?

Recall what you accomplished when you had something super urgent?

Write it down now: What was it, why was it urgent, what was the outcome and why?

 

 

 

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Slaves to our continuous improvement culture comfort?

Slaves to our continuous improvement culture comfort?

The creative and innovative organization we could become will always be a slave to what we are unwilling to give up.

Even when we choose not to decide, we still have made a choice.

What kind of creative and innovative organization do you long to become?

What’s missing from making that happening?

What are you willing to change?

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